Privacy Policy
This draft is tailored to the intended Dave Express VTU platform and must be reviewed by a qualified legal professional before final publication.
Important draft notice
This content is not legal advice. Confirm the effective date, governing law, operational practices, retention periods and any required Nigerian privacy wording before publication.
1. About this draft
This Privacy Policy draft explains how Dave Express may collect, use, store and share information when people use daveexpress.com, create an account or use supported VTU services. Insert a legally reviewed effective date before publication.
2. Account and contact information
Account information may include a customer’s name, username, email address, phone number, country, password-related records, transaction PIN-related records and referral information. Contact information may also be collected when a customer contacts support.
3. Transaction and wallet information
Dave Express may process records of wallet funding, balances, selected services, transaction references, recipient details, amounts, statuses, dates and provider responses. These records support service delivery, reconciliation, fraud prevention, customer support and administration.
4. Technical and log information
WordPress, VTUPress, hosting and security tools may record IP address, browser and device information, timestamps, requested pages, errors, login activity and similar technical data needed to operate and protect the platform.
5. Cookies
The website may use essential cookies for login sessions, account security, preferences and core WordPress or VTUPress functionality. Analytics or marketing cookies should be described here only after the client confirms that they are enabled and provides any required consent mechanism.
6. How information may be used
Information may be used to create and manage accounts, provide enabled services, process wallet and transaction records, communicate registration or password-reset information, respond to support requests, investigate failed or pending transactions, maintain platform security and meet applicable legal obligations.
7. Service providers and sharing
Information may be shared where necessary with hosting, email, security, payment, biller and VTU service providers. ClubKonnect is the intended VTU provider. Paystack is the planned payment gateway but should be listed as an active processor only after verification and configuration. Information may also be disclosed where required by law or to protect users and the platform.
8. Email communication
Dave Express intends to send registration and password-reset emails. Transaction emails are not currently specified for every successful transaction. Customers should keep their account email current and protect recovery messages.
9. Security responsibilities
Dave Express should apply reasonable technical and organisational safeguards appropriate to the platform. Customers are responsible for protecting their password, transaction PIN, email account and devices. No online system can be described as completely secure.
10. Data retention
Account, wallet, transaction, support and technical records may be retained for as long as reasonably needed for service delivery, reconciliation, security, dispute handling and legal obligations. Specific retention periods require operational and legal confirmation before publication.
11. User rights
Subject to applicable Nigerian law, users may have rights to request access, correction, deletion, restriction or objection concerning personal information. Requests may be sent to davidndi2024@gmail.com. Identity verification may be required before a request is completed.
12. Third-party links and services
Third-party networks, billers, payment services and linked websites operate under their own terms and privacy practices. Dave Express should review and accurately identify active third parties before final publication.
13. Policy changes
This policy may be updated when services, providers or legal requirements change. The revised policy should display an updated effective date and, where appropriate, users should be notified through the website or account communication.
14. Contact
Privacy questions may be sent to davidndi2024@gmail.com or addressed to Dave Express, Ikot Ekpene, Akwa Ibom State, Nigeria. No Data Protection Officer is identified in this draft.