Find the information needed to review an account or transaction issue.
Check your transaction history first, then contact Dave Express with the relevant reference and accurate details.
- Confirm the service is marked Available.
- Check the network, phone number, meter number, smart-card/IUC number or other recipient details.
- Review the selected product and amount.
- Ensure your wallet balance is sufficient.
- Do not repeat a transaction simply because a provider response is delayed.
Use the funding method shown in your account.
The currently approved method is Manual Bank Transfer, with a stated minimum funding amount of ₦100. Follow the displayed instructions and retain your transfer reference. Paystack funding is not presented as available until verification and configuration are complete.
Understand what the status means before taking action.
Value was reported as delivered
Check the recipient or service account. Successful transactions are generally not reversible after value has been delivered.
The final result is not yet confirmed
Avoid repeating the purchase. Allow the transaction to be reviewed against VTUPress and provider records, then contact support if needed.
The purchase was not completed
Review wallet and transaction history. If a debit remains or the status appears incorrect, contact support with the transaction reference.
Include these details when requesting an investigation.
- Account username or email
- Transaction reference
- Service used
- Date and approximate time
- Amount
- A screenshot where it helps explain the issue
Never send sensitive access information
Dave Express support should not need your password, transaction PIN, one-time password or full card details. Do not include them in email, telephone or form messages.